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Privacy Policy

Effective Date: June 27, 2026

zSplit respects your privacy. This Privacy Policy explains how we collect, use, store, share, and protect information when you use zSplit, including our website, dashboard, subscription plans, payment request features, uploaded attachments, contact forms, and related services.

By using zSplit, creating an account, purchasing a subscription, submitting information, uploading files, or using any part of our website or services, you agree to this Privacy Policy.

1. About zSplit

zSplit is a software tool designed to help landlords and property owners organize shared rental expenses, split rent and utility bills, send payment request emails, track payment statuses, and manage tenant-related payment records.

zSplit is not a payment processor, bank, accounting service, legal advisor, tax advisor, property management company, or utility provider. Users manually enter information into zSplit, including properties, units, tenants, bills, split percentages, payment details, and payment statuses.

2. Information We Collect

We collect information that users provide directly, information generated through use of the platform, and limited technical information collected automatically.

Account Information

When you create an account or use zSplit, we may collect:

  • Name

  • Email address

  • Username

  • Password or account login credentials

  • Billing details

  • Subscription plan

  • Account settings

  • Communication preferences

  • Support requests or contact form submissions

Billing and Payment Information

zSplit uses third-party services, including WooCommerce, WooCommerce Subscriptions, and Stripe, to process subscriptions and payments.

We may collect and store limited billing-related information, such as:

  • Billing name

  • Billing address

  • Email address

  • Subscription plan

  • Order history

  • Subscription status

  • Payment status

  • Renewal dates

  • Transaction references

  • Partial payment details provided by the payment processor

zSplit does not directly store full credit card numbers or full payment card details on its own servers. Payment card processing is handled by third-party payment processors such as Stripe.

Property Information

When using zSplit, landlords may enter property-related information, including:

  • Property name

  • Property address

  • City

  • State or province

  • Postal or zip code

  • Country

  • Unit names

  • Rent amounts

  • Rent due days

  • Bill types

  • Bill amounts

  • Split percentages

  • Payment request details

  • Payment status records

Tenant Information

Landlords may enter tenant-related information, including:

  • Tenant first name

  • Tenant last name

  • Tenant email address

  • Tenant phone number, if provided

  • Assigned property

  • Assigned unit

  • Main rent payer status

  • Tenant split percentages

  • Tenant payment request history

  • Tenant payment status records

Landlords are responsible for ensuring they have the right to enter tenant information into zSplit and to use zSplit to send payment requests, reminders, or rent reminders to tenants.

Uploaded Attachments

Paid plans may allow users to upload attachments, such as:

  • Utility bills

  • Rent-related documents

  • Screenshots

  • PDF files

  • Images

  • Other supporting documents related to payment requests

Uploaded attachments may be stored by zSplit and may be included in emails sent to tenants if the landlord chooses to attach them to a payment request.

Landlords are responsible for making sure they have the right to upload and share any files they submit through zSplit.

Email and Communication Data

zSplit may collect and process information related to emails sent through the platform, including:

  • Sender details

  • Recipient email addresses

  • Payment request content

  • Reminder email content

  • Billing month

  • Due date

  • Bill amounts

  • Tenant amounts due

  • Email settings entered by the landlord

  • Email delivery-related records

Email delivery may be handled through third-party services such as Amazon SES or other email delivery providers.

If a tenant replies to an email request sent through zSplit, the reply may be directed to the landlord email address entered in the landlord’s zSplit email settings.

Contact Form and Support Information

If you contact zSplit through a contact form, support email, or other communication method, we may collect:

  • Name

  • Email address

  • Subject

  • Message content

  • Account information related to your request

  • Technical details needed to troubleshoot the issue

We use this information to respond to questions, provide support, investigate issues, and improve the service.

Website and Analytics Information

When you visit zSplit.com, we may collect limited technical and usage information, such as:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Referring website

  • Time spent on pages

  • Clicks and interactions

  • Approximate location based on IP address

  • Conversion events, such as account creation, checkout activity, or contact form submissions

We may use tools such as Google Analytics, Google Search Console, Meta/Facebook Pixel, or similar analytics and advertising tools to understand website traffic, improve our website, measure marketing performance, and improve user experience.

3. How We Use Information

We use information collected through zSplit to:

  • Create and manage user accounts

  • Provide access to the zSplit dashboard

  • Process subscriptions and payments

  • Manage plan limits and feature access

  • Store properties, units, tenants, bills, and split percentages

  • Calculate tenant payment amounts

  • Send payment request emails

  • Send reminder emails

  • Send automatic rent reminders where available

  • Attach bill files to payment request emails where available

  • Track payment request statuses

  • Display records in the landlord dashboard

  • Provide customer support

  • Respond to contact form submissions

  • Improve the website and service

  • Monitor usage and performance

  • Detect, prevent, and investigate abuse or security issues

  • Maintain billing and business records

  • Comply with legal, tax, accounting, and regulatory obligations

  • Enforce our Terms and Conditions

4. How Tenant Information Is Used

Tenant information entered into zSplit is used to provide the service to the landlord account holder.

This may include:

  • Assigning tenants to properties and units

  • Calculating tenant payment amounts

  • Sending payment request emails

  • Sending reminder emails

  • Sending rent reminder emails where available

  • Showing payment request history

  • Tracking paid, pending, overdue, or cancelled statuses

  • Displaying tenant-related records in the landlord’s dashboard

zSplit does not sell tenant information.

zSplit does not share tenant information with unrelated landlords, unrelated users, or public audiences.

Tenant information may be processed by service providers used to operate zSplit, such as hosting providers, email delivery providers, payment processors, analytics tools, security tools, or other technical providers.

5. Uploaded Files and Attachments

When landlords upload attachments, those files may be stored by zSplit and used to provide attachment-related features.

Uploaded attachments may be included in payment request emails sent to tenants if the landlord chooses to attach them.

zSplit does not sell uploaded attachments.

zSplit does not intentionally share uploaded attachments with anyone except:

  • The landlord account holder

  • The intended tenant recipients, when attachments are included in payment request emails

  • Service providers needed to store, process, email, secure, or support the files

  • Parties required by law, court order, or legal process

  • Parties needed to investigate abuse, fraud, security incidents, or violations of our Terms and Conditions

Landlords should not upload files they do not have permission to use or share.

6. Payment Processing

Payments and recurring subscriptions are processed through third-party payment processors such as Stripe and through WooCommerce-related services.

When you purchase a paid subscription, your payment information is processed by the payment processor. zSplit does not directly store full credit card numbers or full card security codes on its own servers.

Payment processors may collect and process information according to their own privacy policies and terms.

zSplit may receive limited payment-related information, such as payment status, subscription status, customer ID, transaction ID, billing email, plan name, renewal date, and related billing records.

7. Email Delivery

zSplit uses email to send payment requests, reminders, rent reminders, account-related messages, support responses, and system notifications.

Email delivery may be handled through third-party providers such as Amazon SES or other email delivery services.

Email-related information may be processed by these providers as necessary to send, route, secure, monitor, or troubleshoot emails.

We do not guarantee that every email will be delivered, opened, read, or acted upon. Email delivery can be affected by incorrect email addresses, spam filters, inbox settings, email provider rules, third-party service issues, or other factors outside our control.

8. Cookies and Tracking Technologies

zSplit may use cookies, pixels, tags, scripts, local storage, and similar technologies to operate the website, maintain sessions, improve performance, analyze traffic, support checkout, remember preferences, measure advertising, and improve the user experience.

These technologies may be used by zSplit or third-party services, such as:

  • WordPress

  • WooCommerce

  • Stripe

  • Google Analytics

  • Google Search Console

  • Meta/Facebook Pixel

  • Security tools

  • Hosting and performance tools

  • Other analytics or advertising services

You can usually control cookies through your browser settings. If you disable cookies, some parts of zSplit may not work correctly, especially login, checkout, account, subscription, and dashboard features.

9. How We Share Information

We do not sell personal information, tenant information, uploaded attachments, or landlord account details.

We may share or process information with service providers that help us operate zSplit, including:

  • Website hosting providers

  • Database and storage providers

  • Payment processors

  • Subscription management services

  • Email delivery providers

  • Analytics providers

  • Advertising measurement tools

  • Security and fraud prevention tools

  • Customer support tools

  • Backup and maintenance providers

  • Legal, accounting, or professional advisors

These providers may process information only as needed to provide services to zSplit or as otherwise permitted by law.

We may also disclose information if required to:

  • Comply with laws, regulations, court orders, subpoenas, or legal processes

  • Enforce our Terms and Conditions

  • Protect the rights, safety, security, or property of zSplit, users, tenants, or others

  • Investigate fraud, abuse, security incidents, or technical issues

  • Respond to lawful government or regulatory requests

  • Complete a business transaction such as a merger, acquisition, restructuring, or sale of assets

10. Data Storage and International Processing

zSplit may store and process information using service providers located in Canada, the United States, or other countries.

This means your information may be transferred to, stored in, or processed in countries outside your province, state, or country of residence. These countries may have privacy laws that differ from the laws where you live.

By using zSplit, you understand that your information may be processed by service providers in different locations as needed to operate the service.

11. Data Retention

We keep information for as long as necessary to provide zSplit, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, prevent abuse, and support legitimate business purposes.

Retention periods may vary depending on the type of information.

For example:

  • Account information may be kept while your account is active

  • Subscription and billing records may be kept as required for accounting, tax, legal, or business purposes

  • Property, tenant, bill, payment request, and attachment records may be kept while your account is active or as needed to provide the service

  • Contact form and support messages may be kept as needed to respond to requests and maintain support records

  • Analytics data may be retained according to analytics tool settings

  • Backups may retain information for a limited period before being overwritten or deleted

If you request deletion of your account or information, we may delete or anonymize certain information, subject to legal, technical, backup, security, billing, fraud prevention, and legitimate business requirements.

12. Security

We take reasonable steps to protect information stored and processed through zSplit.

Security measures may include:

  • Password-protected accounts

  • SSL/TLS encryption for website connections

  • Access controls

  • Hosting security tools

  • Payment processing through third-party payment processors

  • Email delivery through established providers

  • Software updates and maintenance

  • Monitoring for abuse or suspicious activity

  • Limiting access to information where appropriate

However, no website, software platform, database, email system, payment system, or internet transmission is completely secure. We cannot guarantee absolute security.

Users are responsible for keeping their login details secure and for using strong passwords.

13. Your Choices and Rights

Depending on where you live, you may have rights related to your personal information.

These may include the right to:

  • Access personal information we hold about you

  • Correct inaccurate information

  • Request deletion of certain information

  • Withdraw consent where applicable

  • Ask questions about how your information is handled

  • Request information about how personal information has been used or shared

  • Close your account

To make a privacy request, contact us using the contact details at the bottom of this Privacy Policy.

We may need to verify your identity before responding to certain requests.

Some information may not be deleted immediately or fully if we need to keep it for legal, billing, accounting, security, backup, fraud prevention, dispute resolution, or legitimate business reasons.

14. Tenant Privacy Requests

Tenants may receive emails sent through zSplit because a landlord entered their information into the platform.

If you are a tenant and want to access, correct, or remove information connected to a landlord’s account, you may need to contact the landlord directly because the landlord controls the information entered into zSplit.

You may also contact zSplit, and we will review the request. In some cases, we may need to refer the request to the landlord account holder or verify the request before taking action.

15. Marketing Communications

zSplit may send account-related emails, billing emails, subscription emails, support emails, product updates, or service notices.

If we send optional marketing emails, you may unsubscribe using the unsubscribe link in those emails or by contacting us.

You may still receive important transactional or service-related emails, such as account, subscription, billing, payment request, security, or legal notices.

16. Children’s Privacy

zSplit is not intended for children.

You must be at least the age of majority in your jurisdiction to create an account or use zSplit as a landlord or property owner.

We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without appropriate consent, we may delete it.

17. Third-Party Links

zSplit may contain links to third-party websites, services, payment processors, or tools.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.

You should review the privacy policies of any third-party services you use.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make changes, we may update the effective date at the top of this page. Continued use of zSplit after changes are posted means you accept the updated Privacy Policy.

You should review this Privacy Policy periodically.

19. Contact Us

If you have questions about this Privacy Policy or how zSplit handles information, please contact us:

Email: hello@zsplit.com
Website: https://zsplit.com

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